FAQ

Q: What is an odor exterminating product? 
A: Our odor exterminating products not only look attractive and smell fantastic, but more importantly their unique Enzyme Formulation Attacks and REMOVES smoke, pet and household odors in so many places.

Q: Do you have other products?
A: Currently, we offer several products which include: Jar Candles, Car Fresheners, Aerosol Sprays and Fabric Sprays. Please contact your account representative for product information or download the order form off the website.

Q: Are your products safe?
A: Place jar on heat resistant surface, away from children. Never leave burning candle unattended. To extend burn time keep wick trimmed to ¼’ and relight. Do not let matches or wick trimmings accumulate in the jar. This could be a fire hazard. Burn candle approx. 3-4 hours until surface is liquid. Make certain wick is always centered and flame never touches glass. Extinguish by quickly placing the metal lid over the jar to minimize smoking. After wax hardens, wipe inside of jar with a paper towel to clean off residue. Burn until ¾’ of wax is remaining and discard. Use caution with electric candle warmers and crocks.

Q: When will you get a certain fragrance?
A: Tobacco Outlet Products loves to offer limited edition fragrances for each season. While we don’t know the exact dates on releases we have a wonderful sales team that will call you the second we have them available. Seasonal Fragrances Only Available in Season.

Q: How long does the candle burn?
A: Our 13oz Jar candle  has an average burn time of 70 hours. Make sure to keep your wicks trimmed down and burn for 3-4 hours at a time to extend the life of the candle.

Q: What are your Burning Instructions?
A: •Keep wick trimmed to 1/8” at all times to ensure that your candle flame does not smoke. If a black "mushroom" appears on your candle wick, extinguish your candle, trim and relight as this mushrooming may cause your candle to produce smoke.

•Keep burning candles within sight at all times; never leave a burning candle unattended.

•Keep burning candles away from flammable materials and out of reach of children and pets.

•Do not place candles on or near other heat sources, and never directly on furniture.

•Keep the wax pool free of wick trimmings, matches or any combustible material. Keep the wick centered.

•Keep your candle in an area free from drafts to discourage dripping and smoking.

•If the flame of any candle seems too high, blow out the candle, trim the wick

and relight. This should correct the problem.

•Glass containers are fragile, handle with care. Avoid glass-to-glass contact when handling the lid and don’t use jars that are cracked, chipped or scratched

•Discontinue use when ½” of wax remains, as glass may shatter. Do not refill jars with wax.

•Do not allow the flame to touch the side of the jars, as it may become hot. Handle carefully.

•Minimize the wax left on the sides by burning the candle until the wax pool reaches the edge of the jar. It’s normal for some wax to remain, and the amount varies per color, fragrance and burning environment.

•Extinguish candles with care, as wax may splatter and replace lid.

 

 
Made In America Legal & Privacy Policy

Copyright © 2010, Tobacco Outlet Products All Rights Reserved